Terms and Conditions

Man with Van Croydon Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Croydon provides removal, transport and related services within the United Kingdom. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Client means the person or organisation booking our services or on whose behalf the booking is made.

1.2 Services means any removal, transport, loading, unloading, packing, furniture assembly or related service provided by us.

1.3 Vehicle means any van or other vehicle operated by us for the purpose of providing the Services.

1.4 Goods means the items that you ask us to move, transport, store, dispose of or otherwise handle in the course of providing the Services.

1.5 Contract means the agreement between you and us for the provision of the Services, incorporating these Terms and Conditions and the details of your booking.

2. Scope of Services

2.1 We provide man and van removal and transport services for domestic and commercial clients, including but not limited to moving household items, furniture, personal belongings and business equipment.

2.2 The precise scope of the Services for your booking, including date, time, pick-up address, delivery address, number of staff, size of vehicle and any special requirements, will be agreed at the time of booking and confirmed by us.

2.3 Unless expressly agreed in writing, our Services do not include: professional packing of fragile items, disconnection or reconnection of appliances, dismantling or reassembly of complex furniture systems, removal of doors, windows or fixtures to allow access, nor any services requiring specialist qualifications or certification.

2.4 We reserve the right to refuse to transport any items that in our reasonable opinion are unsafe, illegal, inadequately packed, excessively heavy, unhygienic, or likely to cause damage to the Vehicle, our staff, other Goods, or property.

3. Booking Process

3.1 Bookings may be made by you via our website contact form or by other communication methods we make available from time to time.

3.2 When you request a quotation, you must provide accurate and complete information, including the addresses, dates, access conditions, parking arrangements, the nature and approximate volume of Goods, and any special items such as pianos, safes or large appliances.

3.3 Any quotation we provide is based on the information you supply and is subject to change if that information is incomplete or inaccurate, or if the scope of the Services changes.

3.4 A booking is only confirmed once we have accepted your request and you have accepted our quotation and any applicable terms relating to payment or deposit. We may decline a booking at our sole discretion.

3.5 It is your responsibility to ensure that all details on the booking confirmation are correct. You must notify us immediately of any errors or changes. Changes may result in additional charges.

4. Pricing and Payment

4.1 Our charges may be calculated on an hourly rate, a fixed price, or a combination of both, as agreed at the time of booking.

4.2 Prices quoted are for the agreed Services only. Additional charges may apply for waiting time, extra labour, additional pick-ups or drop-offs, congestion or clean air zone fees, tolls, parking charges, and any other reasonable expenses incurred in carrying out the Services.

4.3 We may request a deposit to secure your booking. The amount and due date of any deposit will be communicated to you before you confirm the booking.

4.4 Unless otherwise agreed, payment of the total balance is due immediately upon completion of the Services on the day of the move. We may accept various payment methods as notified to you at the time of booking.

4.5 If payment is not received when due, we reserve the right to charge reasonable interest on the outstanding amount and to recover all costs and expenses incurred in collecting the debt.

4.6 We reserve the right to withhold the delivery of Goods until payment has been received in full. In such circumstances, we will store the Goods at your risk and may charge reasonable storage and re-delivery fees.

5. Cancellations and Amendments

5.1 You may cancel or amend your booking subject to the terms in this section.

5.2 If you cancel more than 7 days before the scheduled service date, any deposit paid may be refunded at our discretion, less any reasonable administrative costs.

5.3 If you cancel within 7 days and more than 48 hours before the scheduled service date, we may retain part or all of any deposit paid to cover our costs and loss of booking opportunity.

5.4 If you cancel within 48 hours of the scheduled service date or fail to make the Goods available at the agreed time and place, we reserve the right to charge up to 100 percent of the quoted price.

5.5 Amendments to dates, times, addresses or scope of work are subject to availability and may result in revised pricing. We are under no obligation to accept amendments but will make reasonable efforts to accommodate your request.

5.6 We reserve the right to cancel the booking at any time due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, or legal restrictions. In such cases, our liability will be limited to refunding any deposit or pre-payment you have made for the affected Services.

6. Access, Parking and Client Responsibilities

6.1 You are responsible for ensuring that we have suitable access at both the collection and delivery addresses, including safe and reasonable parking for our Vehicle for the expected duration of the job.

6.2 You must arrange any necessary parking permits, suspensions or permissions in advance. Any fines or penalties incurred due to insufficient or illegal parking arrangements may be charged to you in full.

6.3 You must ensure that the premises are safe for our staff, that walkways are clear, and that any known hazards are disclosed to us before work begins.

6.4 You are responsible for the preparation of Goods for transit, including proper packing, securing of drawers and doors, and labelling of fragile or high-value items, unless we specifically agree to provide packing services.

6.5 You or your appointed representative must be present at the collection and delivery addresses to supervise the loading and unloading, check that all Goods are collected and delivered, and sign any job sheets or documents as required.

7. Goods Excluded from Transport

7.1 Unless expressly agreed in writing, we will not transport:

(a) Explosives, flammable or hazardous materials, including gas cylinders, paints, solvents and chemicals.

(b) Illegal items or substances.

(c) Live animals, plants requiring special conditions, or perishable goods.

(d) Cash, securities, precious metals, jewellery, watches, antiques, fine art or other high-value items.

(e) Any single item that exceeds weight or size limits advised by us at the time of booking.

7.2 If we discover that excluded Goods have been loaded without our knowledge, we may remove or dispose of them at your cost and without liability, or refuse to continue with the Service until they are removed.

8. Liability and Limitations

8.1 We will take reasonable care in handling and transporting your Goods. However, our liability is subject to the limitations in this section.

8.2 We will not be liable for any loss or damage to Goods arising from inherent defects, pre-existing damage, inadequate packing by you or by a third party, normal wear and tear, or changes in atmospheric conditions.

8.3 We will not be liable for loss or damage where:

(a) You or your representative have packed the Goods and we were not given an opportunity to inspect their condition.

(b) Damage arises from your failure to provide accurate information about the Goods or access conditions.

(c) Goods are damaged as a result of moving them at your express instruction where we have advised that such movement may cause damage.

8.4 Our total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable sum having regard to the value of the Goods and the price paid for the Services. We may specify a standard maximum liability per job, which will be notified to you upon request.

8.5 We shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of business, loss of data, or loss of opportunity.

8.6 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within 7 days of completion of the Services. You must provide reasonable evidence of the damage and the value of any affected Goods.

9. Delays and Missed Collections

9.1 We will make reasonable efforts to arrive at the agreed time but times given for arrival or completion are estimates only. External factors such as traffic, weather and unforeseen incidents may cause delays.

9.2 We will not be liable for any loss, damage or inconvenience arising from delays beyond our reasonable control.

9.3 If we are significantly delayed, we will inform you as soon as reasonably practicable and provide an updated arrival time or alternative arrangements where possible.

10. Waste and Rubbish Regulations

10.1 We operate in accordance with applicable UK waste regulations and any relevant local authority requirements.

10.2 We are not a general waste disposal service. We will only remove waste or unwanted items where this has been agreed in advance as part of the Services.

10.3 You must accurately describe any items you wish us to dispose of, including their nature and approximate quantity. We reserve the right to refuse items that cannot be legally or safely disposed of.

10.4 Any waste disposal undertaken by us will be carried out at appropriate, licensed facilities where required. Any disposal charges, recycling fees or related costs will be charged to you in addition to our standard service fees, as agreed in advance or as reasonably incurred.

10.5 You must not ask us to dispose of hazardous, clinical or industrial waste, including chemicals, asbestos, gas cylinders, fuel, oils or contaminated materials. Such items must only be handled by specialist contractors.

11. Insurance

11.1 We maintain insurance policies appropriate to a removal and man and van service provider, including cover for our Vehicles and public liability in accordance with UK law.

11.2 Our insurance is subject to exclusions, limitations and conditions imposed by our insurers. Details of cover are available on request.

11.3 You are strongly advised to arrange your own insurance cover for Goods, particularly for high-value items, as our liability may not cover the full value of all possessions.

12. Complaints

12.1 If you are dissatisfied with any aspect of our Services, you should raise the issue with our staff as soon as possible so that we have an opportunity to address it on the day.

12.2 If the matter is not resolved at the time, you may submit a written complaint providing full details of the issue, including dates, times, addresses and any supporting evidence.

12.3 We will investigate your complaint and respond within a reasonable timeframe. Where appropriate, we may offer a remedy such as a partial refund or re-performance of the Services, subject always to the limitations of liability contained in these Terms and Conditions.

13. Data Protection and Privacy

13.1 We will collect and process personal information about you for the purposes of handling your enquiry, managing your booking, providing the Services and complying with our legal obligations.

13.2 We will take reasonable steps to keep your personal data secure and will not sell or disclose it to third parties except where necessary to provide the Services, process payments, or comply with legal or regulatory requirements.

13.3 By providing your personal information to us, you consent to its use in accordance with this section. You may have rights under applicable data protection laws to access, correct or request deletion of your personal data, subject to legal limitations.

14. Force Majeure

14.1 We shall not be in breach of the Contract nor liable for any delay in performing, or failure to perform, any of our obligations under the Contract if such delay or failure results from events, circumstances or causes beyond our reasonable control.

14.2 In such circumstances, we may suspend the Services for the duration of the event or, where necessary, cancel the Contract without liability, subject to refunding any sums paid for Services not provided.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any Contract between you and us shall be governed by and construed in accordance with the laws of England and Wales.

15.2 Any disputes arising out of or in connection with the Services or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. General Provisions

16.1 If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable, the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by us in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.

16.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract.

16.4 These Terms and Conditions, together with the details of your booking, constitute the entire agreement between you and us and supersede any prior agreements or understandings relating to the Services.