Privacy Policy

Man with Van Croydon Privacy Policy

This Privacy Policy explains how Man with Van Croydon collects, uses, stores and protects personal data relating to our customers and prospective customers within the Croydon area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018.

This Privacy Policy applies to all individuals who request, use or enquire about our services in the Man with Van Croydon service area, whether contact is made by phone, online forms, social media or in person.

Who we are and scope of this policy

Man with Van Croydon provides transport and removal services in and around the Croydon area. For the purposes of data protection law, we act as the data controller in relation to the personal data described in this policy. This means we decide how and why your personal data is processed.

By using our services or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy. We may update this policy from time to time to reflect changes in law or how we operate. The version made available at the time of your booking or enquiry will apply to that interaction.

Personal data we collect

We only collect personal data that is relevant and necessary for providing and managing our services. The types of personal data we may collect include:

Identification and contact details such as your full name, address, pick-up and delivery addresses, and preferred contact details such as mobile or landline number and other contact details you choose to provide.

Service and booking information such as details of your move or delivery, property access information where required for the service, dates and times of bookings, inventory or description of items to be moved where you choose to provide it, and any special instructions relevant to your booking.

Payment-related information such as records of payments made, method of payment and transaction history. We do not store full card details when payments are processed via third-party payment providers.

Communication records such as notes or copies of messages you send to us, including enquiries, feedback, complaints and other communications made by phone, online form, messaging service or social media.

Technical information where applicable, such as basic device or browser details and general usage data when you interact with our online content. This may be collected using standard technologies such as cookies or similar tools, subject to applicable laws and your settings.

How we collect your data

We collect personal data directly from you when you contact us to make an enquiry, request a quote or book a service, communicate with us about an ongoing or completed job, provide feedback or a testimonial, or otherwise interact with us in relation to our services.

We may also receive limited personal data indirectly, for example where a third party books a service on your behalf and provides your contact or address details, or where a referral partner passes your details to us with your prior permission.

Lawful bases for processing

We will only process your personal data where we have a lawful basis to do so. Depending on the context, the lawful bases we rely upon are:

Contract. We process personal data as necessary to enter into and perform our contract with you, including providing quotes, managing bookings, carrying out transport and removal services, processing payments and handling customer service matters related to a booking.

Legitimate interests. We process personal data for our legitimate business interests, such as managing and improving our services, responding to general enquiries, keeping appropriate records of our operations and protecting our business property and rights. We only rely on this basis where our interests are not overridden by your rights and freedoms.

Legal obligations. We may process and retain certain information to comply with legal and regulatory requirements, such as accounting, taxation and record-keeping obligations, as well as to respond to lawful requests from public authorities.

Consent. In some cases, we may ask for your consent, for example to use certain optional cookies where applicable or to send you specific types of marketing messages. Where we rely on consent, you may withdraw it at any time, although this will not affect the lawfulness of processing before consent was withdrawn.

How we use your personal data

We use your personal data for the following purposes:

To provide quotes, confirm availability and manage bookings for Man with Van Croydon services in your area.

To plan and deliver your move or transport service, including coordinating pick-up and drop-off locations, timing and any special requirements.

To communicate with you about your enquiries, bookings, changes to services, delays or issues, and to provide customer support before, during and after a job.

To process payments, handle invoices, manage refunds where applicable and maintain financial records for accounting and audit purposes.

To manage our business operations, including service improvement, staff training, quality control and dispute resolution.

To send service-related messages and, where permitted, limited marketing communications about our services. You can opt out of marketing communications at any time.

To meet our legal and regulatory obligations and to cooperate with relevant authorities when required by law.

Data sharing and processors

We may share your personal data with carefully selected third parties only where necessary and lawful. These third parties act as data processors or independent controllers depending on their role.

Data processors that may process personal data on our behalf include providers of payment processing services, providers of business administration, scheduling or booking systems, cloud or data storage services, customer relationship and communication tools, and professional advisers such as accountants, where access to limited information is required for their services.

We require all data processors that handle personal data on our behalf to apply appropriate technical and organisational measures to protect that data and to process it only in accordance with our instructions and applicable law. We do not sell your personal data.

Where personal data is transferred outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other lawful transfer mechanisms, to protect your information.

Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, accounting and reporting requirements.

In general, enquiry and booking records, communication history and basic contact details are retained for a period that allows us to respond to questions, handle possible complaints, and maintain accurate business records in line with legal and tax obligations.

Payment and transaction data may be kept for a longer period where required by law, such as for accounting and tax record-keeping. When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with an identifiable individual.

Security of your data

We take appropriate technical and organisational measures to safeguard personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction. These measures may include access controls, secure storage, encryption in transit where appropriate, and internal policies and training aimed at protecting personal information.

While we strive to protect your personal data, no transmission or storage system can be guaranteed as completely secure. You are encouraged to limit the personal information you share to what is necessary for us to provide the requested service.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, you may have the right to:

Access your personal data and obtain a copy of the information we hold about you.

Request correction of inaccurate or incomplete personal data.

Request erasure of your personal data where there is no good reason for us to continue processing it, for example where it is no longer necessary for the purposes for which it was collected and we have no overriding legitimate grounds to retain it.

Request restriction of processing of your personal data in certain circumstances, for example while we are considering a request to correct your data.

Object to processing based on our legitimate interests where you believe your fundamental rights and freedoms outweigh those interests.

Object to the use of your data for direct marketing and withdraw any consent you have previously given, at any time.

Request the transfer of certain personal data you have provided to us, in a structured, commonly used and machine-readable format, where processing is based on consent or contract and carried out by automated means.

You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve your concerns.

Applicability to Man with Van Croydon customers

This Privacy Policy applies to all Man with Van Croydon customers and prospective customers located within our Croydon service area. By requesting a quote, making a booking or otherwise engaging with our services in this area, your personal data will be handled in accordance with this policy.

We are committed to handling your information lawfully, fairly and transparently, and to respecting your privacy throughout your dealings with Man with Van Croydon.



Man with Van Croydon Complaints Procedure

This complaints procedure explains how customers of Man with Van Croydon can raise concerns about our services and how we deal with those concerns. Our aim is to provide a clear, fair and timely process for resolving any problems that arise before, during or after a move.

Our Commitment to You

We want every customer using our man and van and removal services to feel confident and supported. If something goes wrong, we take it seriously and use your feedback to improve. We will always aim to:

Listen carefully to what you tell us.

Treat you with respect and courtesy at all times.

Investigate your complaint thoroughly and objectively.

Respond within reasonable timescales and keep you informed.

Offer a clear explanation and, where appropriate, a suitable remedy.

What This Procedure Covers

This procedure applies to complaints about our moving and transport services, including:

House moves and flat moves.

Office moves and light commercial removals.

Collection and delivery of items using our man with van service.

Customer service and communication relating to bookings, estimates and schedules.

Behaviour and conduct of our staff or contractors carrying out work on our behalf.

If your concern involves an emergency, safety issue or suspected criminal activity, you should contact the appropriate emergency or public authority as well as informing us.

When to Make a Complaint

We encourage you to raise any concern as soon as possible so that we can address it while the details are still clear. In particular, for moves and transport services:

If you notice damage or loss during loading or unloading, please tell the team on site immediately so they can record the issue.

If you become aware of damage, loss or service failures after the move, please contact us as soon as reasonably practical with details.

Delays, missed appointments or concerns about conduct should also be reported promptly to help us investigate effectively.

How to Make a Complaint

You can make a complaint in writing or by speaking to us. Written complaints help to avoid misunderstandings and allow us to investigate more easily, so we encourage you to put your concerns in writing wherever possible.

When you make a complaint, please provide the following information:

Your full name and, if applicable, the name under which the booking was made.

The date and approximate time of the service.

The collection and delivery addresses used for the job.

A clear description of what went wrong and what outcome you are seeking.

Any supporting information such as reference numbers, photographs of damage, or written notes.

Stages of the Complaints Process

Stage 1: Initial Review

Once we receive your complaint, we will log it and carry out an initial review. At this stage we will:

Acknowledge that we have received your complaint.

Check that we have enough information to understand the issue.

Advise you if we require any additional details to proceed.

We aim to acknowledge complaints within a reasonable period of time. If the matter can be resolved quickly, we will try to provide an answer at this stage.

Stage 2: Investigation

If the issue requires further investigation, we will:

Review our booking records, job notes and any internal documentation related to your move.

Speak to staff or contractors involved in providing the service.

Consider any photographs, correspondence or other evidence you have provided.

We aim to complete our investigation and respond in a timely manner. For more complex matters, this may take longer, but we will keep you updated on progress and expected timescales.

Stage 3: Response and Outcome

After the investigation, we will send you a written response setting out:

A summary of your complaint and what we have investigated.

Our findings based on the information available.

Any action we propose to take to resolve the matter.

Any steps we will take to help prevent similar issues in future.

Depending on the circumstances, possible outcomes may include an apology, clarification, a gesture of goodwill or other proportionate remedies. Each case will be considered on its own facts and in line with any applicable terms and conditions for our removal services.

If You Are Not Satisfied

If you disagree with our response, you may ask us to review the decision. When you do so, please explain clearly why you are dissatisfied and provide any additional information you believe is relevant.

We will arrange for a further review, which may be handled by a different person or at a higher level within the business where possible. Following this review, we will provide a final response detailing our position.

Your Responsibilities

To help us deal with your complaint effectively, we ask that you:

Provide accurate and complete information.

Raise concerns as soon as reasonably possible.

Communicate your concerns calmly and respectfully.

Allow us a fair opportunity to investigate and respond.

We reserve the right to end communication where behaviour is abusive, threatening or otherwise unreasonable, while still considering any valid issues raised.

Use of Information

We will use the information you provide in connection with your complaint to investigate and respond appropriately. We may share relevant details internally with staff or contractors who need the information to help resolve the matter. Information will be handled in line with our general approach to confidentiality and data protection.

Continuous Improvement

Complaints and feedback help us monitor the quality of our man and van and removal services and identify areas for improvement. We review complaints regularly to look for patterns or recurring issues and we may use this information to:

Improve staff training and procedures.

Update our booking and communication processes.

Refine our policies and service standards.

By following this complaints procedure, we aim to handle every concern fairly and consistently, while continuing to improve the moving and transport services we provide.

What Our Customers Say

Excellent on Google
4.9 (62)
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I found Man with Van Removal Company Croydon to be very friendly, professional, and dependable. The whole moving process was smooth from start to finish.

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Removal Services Croydon turned up when expected and worked continuously through the morning. The unloading process at our new home was rapid, and the movers were always courteous.

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When moving last-minute for a relocation, Van and Man Croydon was quick to respond, pleasant, professional, and very careful in moving all my items.

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Man With Van Croydon offered last-minute help with my urgent move. The team arrived quickly, was very kind, professional, and made sure everything was carefully delivered.

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For my emergency relocation, ManWithVanCroydon provided prompt, professional, and kind service, taking special care in relocating all my belongings.

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ManWithVanCroydon made our relocation fast, smooth, and completely hassle-free - highly recommended!

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Man with Van Removal Company Croydon delivered fantastic service from the quote to the final delivery. Prices were competitive, movers protected every item, and both teams were prompt and considerate.

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Absolutely seamless moving experience! The team arrived promptly and operated efficiently. My furniture was handled with utmost care and protection. Grateful for the fantastic service!

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With fantastic communication from the office and a skilled removal team, my entire moving process was straightforward and easy.

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The Van and Man Croydon crew was incredible--managed our complicated house without a problem and for a great value.

Contact us


Company name: Man with Van Croydon
Opening Hours: Monday to Sunday, 07:00-00:00
Street address: 266 Wickham Rd
Postal code: CR0 8BJ
City: Surrey
Country: United Kingdom
Latitude: 51.3750730 Longitude: -0.0464450
E-mail: [email protected]
Web:
Description: When your moving day comes rely on our professional removal company based in Croydon, CR0. Call to get our gigantic discounts valid only today!