Man With Van Croydon Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Croydon provides moving, lifting, transport, loading, and related services to customers. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to these terms. They are intended to create a clear and fair framework for the provision of services, with attention to service scope, payment, cancellation, liability, waste handling, and legal compliance. For the avoidance of doubt, these terms apply to all bookings unless otherwise agreed in writing.

References to “we,” “us,” or “our” mean the service provider operating under the man and van Croydon and van hire and removals service model. References to “you” or “the customer” mean the person, business, or organisation requesting the service. The customer must be authorised to enter into the booking and must ensure that any third party receiving the service is aware of and complies with these terms. These conditions are written for use in the United Kingdom and are to be read in accordance with applicable UK law.

We reserve the right to update or amend these terms from time to time. Any changes will apply to future bookings only unless the customer expressly agrees otherwise. If a change is required because of law, regulation, insurance requirements, or operational necessity, the revised terms may take effect immediately for new work. The customer is responsible for reviewing the version applicable at the time of booking.

1. Booking Process

A booking is normally made following an enquiry and a quotation. Quotes may be based on information supplied by the customer, including collection and delivery addresses, volume of items, access conditions, parking restrictions, time requirements, number of staff needed, and any special handling requirements. A quote is an estimate unless expressly stated to be fixed. If the customer provides incomplete or inaccurate information, the quote may need to be revised. The customer should check all details carefully before confirming the job.

To secure a booking, the customer may be asked to accept the quote, confirm a preferred date and time, and provide any requested deposit or payment details. A booking is not guaranteed until it has been acknowledged by us. Confirmation may be given verbally, by message, or in writing. Where a man with van Croydon service is booked for time-sensitive work, the customer should allow sufficient flexibility for traffic, loading, and access delays. We will aim to attend within the agreed period, but exact arrival times cannot always be guaranteed.

2. Customer Responsibilities

The customer must ensure that goods are ready for collection at the agreed time, unless packing or dismantling services have been separately agreed. Items should be properly packed, labelled where appropriate, and suitable for transport. The customer must tell us in advance about fragile, heavy, valuable, hazardous, oversized, or unusually shaped items. If stairs, narrow entrances, restricted access, long carries, lifts, or parking issues are likely to affect the move, the customer must notify us beforehand so that the correct vehicle, time, and labour can be arranged.

Where parking permits, loading permissions, or access arrangements are required, the customer is responsible for obtaining them unless we have expressly agreed otherwise. If our team is delayed or prevented from performing the service because required access has not been arranged, waiting time, aborted journey costs, or extra charges may apply. The customer must also ensure that all items to be moved are lawfully owned or that the customer has permission to move them. We may refuse to handle items that appear unsafe, unlawful, or unsuitable for transport.

Customers must take reasonable care to protect flooring, walls, doors, and other property. Where the customer requests that items be moved through difficult spaces or in a manner that increases risk, the customer accepts the associated risk unless loss or damage is caused by our negligence. Any pre-existing damage should be disclosed before work starts.

3. Payments

Payment terms are stated on the quotation, invoice, or booking confirmation. Unless agreed otherwise, payment is due immediately on completion of the job. For some services, a deposit or advance payment may be required to secure the date. We may accept payment by bank transfer, card, or another agreed method. Cash payments, where accepted, must be made in full on completion unless other arrangements have been confirmed in writing.

All prices are quoted based on the information provided at the time of booking. If the actual work differs from the original description, additional charges may apply. Examples include extra labour, additional collection or delivery stops, waiting time, congestion or parking costs, staircase carry fees, difficult access, handling of particularly heavy items, or waste disposal costs. Man and van Croydon prices may also change if the move takes longer than expected because of factors outside our control or because the customer requests additional services on the day.

Invoices must be paid in full without deduction or set-off unless required by law. If a payment is overdue, we may charge interest and reasonable recovery costs in accordance with the Late Payment of Commercial Debts legislation where applicable, or otherwise pursue unpaid sums through lawful means. Title to any goods supplied by us, where applicable, does not pass until full payment has been received.

4. Cancellations and Rescheduling

If the customer wishes to cancel or change a booking, notice should be given as soon as possible. The amount of any cancellation charge may depend on how much notice is provided, whether staff or vehicle time has already been allocated, and whether the job has already started. If cancellation occurs after our team has begun travel or loading, the full or partial booking charge may still apply. Any non-refundable deposit may be retained to cover administration and reserved capacity.

We may reschedule or cancel a booking where performance becomes impossible, unsafe, unlawful, or materially impractical due to circumstances beyond our reasonable control. These may include severe traffic disruption, adverse weather, vehicle breakdown, staff illness, access problems, or inaccurate information provided by the customer. In such cases, we will try to offer an alternative time or date. Our responsibility in these circumstances is limited to rearranging the service or refunding any amount paid for the affected portion of the booking, where appropriate.

If the customer fails to be present, fails to provide access, or is not ready at the agreed time, the booking may be treated as cancelled by the customer and relevant charges may apply. For time-based services such as man with van removals and collection work, delays caused by the customer may be charged by the hour or part hour, depending on the booking terms. Repeated changes may also incur an administration fee.

5. Service Standards and Liability

We will use reasonable care and skill in carrying out the service. Our team may load, unload, transport, and place items as agreed, but the customer remains responsible for deciding whether items are suitable for moving and whether additional protection is required. We may refuse to carry out actions that present an unreasonable risk to people, property, or goods. Any instructions from the customer that would create a safety risk may be declined.

Our liability for loss or damage is limited to losses caused by our proven negligence, breach of contract, or failure to use reasonable care and skill. We are not liable for pre-existing defects, ordinary wear and tear, hidden damage, items packed by the customer, or damage caused by inadequate packaging. We are also not liable for indirect or consequential loss, including loss of profit, loss of earnings, missed deadlines, emotional distress, or inconvenience, except where such exclusion is not permitted by law.

Where we are transporting goods on behalf of a customer, the customer should remove or secure any loose parts, drawers, shelves, or accessories before collection unless we have agreed to do so. Electronic devices, artworks, glass, mirrors, antiques, and other fragile goods may require specialist packing or handling. If the customer declines recommended protection or specialist services, any resulting loss or damage may be excluded from liability to the extent permitted by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

6. Waste, Disposal, and Environmental Compliance

Where the service includes removal of unwanted items, the customer must clearly identify what is to be taken away. We will only remove waste or discarded items in accordance with applicable waste laws and licensing requirements. The customer must not ask us to transport or dispose of items illegally. We reserve the right to refuse hazardous waste, clinical waste, chemicals, asbestos, gas cylinders, batteries, oils, solvents, or any material requiring specialist handling unless we are specifically licensed and equipped to deal with it.

Under UK waste regulations, waste must be transferred only to authorised facilities and handled by persons with the correct permissions. The customer confirms that any waste handed over to us is lawfully transferred and that they have the right to do so. If items are incorrectly described, mixed with prohibited materials, or left in a condition that creates a legal or safety issue, we may refuse collection or charge additional fees for segregation, safe handling, and lawful disposal. A proper disposal route may include reuse, recycling, or transfer to licensed waste operators where appropriate.

If the customer requests a rubbish removal service as part of a man with a van Croydon booking, the customer must understand that our obligation is limited to lawful removal and disposal. We do not guarantee recycling outcomes unless expressly stated. Where waste transfer documentation, load descriptions, or related records are required by law, the customer agrees to provide accurate information and cooperate with reasonable compliance checks.

7. Delays, Access, and Force Majeure

We will make reasonable efforts to arrive on time and complete the work efficiently, but we do not accept liability for delays outside our control. Such delays may arise from traffic congestion, accidents, road closures, extreme weather, strikes, civil disruption, emergency situations, vehicle faults, or issues affecting third parties. Where a delay occurs, we will communicate what we can and make reasonable efforts to continue the job. However, no guarantee is given that the service will be completed by a specific time unless we have expressly agreed a timed delivery commitment in writing.

If access conditions differ materially from those described at the time of booking, we may need to modify the service, provide additional labour, or suspend work until the issue is resolved. If the customer cannot resolve the problem, the booking may be cancelled and charges may apply for time already spent and costs already incurred. We are not responsible for missed appointments or losses caused by events beyond our reasonable control.

In the event of force majeure, we may suspend performance without liability for the period during which the event continues. Force majeure includes any event beyond reasonable control that prevents or materially hinders performance, even if that event was not foreseeable at the time of booking. Where possible, we will seek to offer a revised arrangement.

8. Complaints and Claims

If the customer believes that something has gone wrong, they should notify us as soon as reasonably possible and in any event within a reasonable period after the service has been completed. Claims relating to damage should be supported with photographs, a description of the issue, and any relevant supporting information. The customer must take reasonable steps to reduce further loss or damage after an incident.

We may inspect the goods or property concerned, request further evidence, or seek an opportunity to remedy the issue. Where a claim is valid, our first option may be to repair, replace, or compensate for the proven loss up to the limit of our liability. The customer must not dispose of damaged items before we have had a fair opportunity to assess the matter, unless urgent disposal is necessary for safety reasons. Any claim not raised promptly may be affected if delay makes investigation difficult.

Nothing in these terms prevents the customer from exercising rights available under consumer law where applicable. If the customer is acting as a business, any claim should be made in accordance with these terms and any applicable commercial rules. Our intention is always to resolve issues fairly and proportionately.

9. Insurance

We maintain insurance appropriate to the nature of our services, including public liability cover and, where applicable, vehicle and employer-related insurance. However, insurance does not change the allocation of risk under these terms. Customers are strongly encouraged to arrange their own insurance for high-value, fragile, or irreplaceable goods, particularly where items are to be moved by a general man and van service rather than a specialist fine-art or packing provider.

Where a customer wishes to rely on their own insurance, they should confirm that it covers transit, loading, unloading, storage, and handling risks, as relevant. We may provide reasonable information needed for an insurance claim where loss or damage has been caused by our proven negligence, but we are not responsible for the customer’s failure to obtain adequate cover. Any claim must still comply with these terms.

We do not accept responsibility for items of exceptional value unless we have expressly agreed in advance to handle them and any additional conditions have been accepted by both parties. This includes cash, jewellery, precious metals, negotiable instruments, and other high-risk goods.

10. Governing Law and Jurisdiction

These Terms and Conditions are governed by the law of England and Wales. Any dispute, claim, or matter arising from or connected with the service shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remainder will continue in full force.

If a term is not enforced on one occasion, that does not mean it is waived for future bookings. We may assign or subcontract elements of the service where appropriate, provided this does not reduce the customer’s statutory rights. These terms, together with the quotation and booking confirmation, form the entire agreement between the parties in relation to the booked work unless a different written agreement has been signed.

By using the man with van Croydon service, the customer confirms that they have read, understood, and accepted these Terms and Conditions. The aim is to ensure a practical, lawful, and transparent service for domestic and commercial customers alike.